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Ask Xuan support center, contact details, response time, and frequently asked questions.
We may reply slowly, but every message is read by the Ask Xuan team.
Contact
Support email: admin@askxuan.top
Response Time
We usually reply to general support questions within 2 business days.
Account deletion, privacy rights, and payment-related requests may require identity or order verification. Processing time is confirmed by email.
FAQ
A reading seems inaccurate. First check your birth date, time, place, and time zone. Small birth-time differences can change chart details.
How do I cancel a subscription? Manage it in iPhone Settings -> your name -> Subscriptions, or use Apple's subscription management page.
Does deleting my account cancel my subscription? No. Cancel Apple subscriptions before deleting your account.
Is Ask Xuan professional advice? No. Ask Xuan provides traditional metaphysical and AI-generated content for entertainment, self-reflection, and personal reference only.
Can I export data? Individual chats can currently be copied or shared. Full export is being prepared.
Feedback
Send us your use case, what happened, and what you expected. We read feedback carefully and prioritize issues that affect the reading experience.